Refund Policy

At BILL PAY LLC, we aim to provide a seamless and reliable experience for paying your electricity bills. However, we understand that refunds may occasionally be necessary. This Refund Policy outlines the terms and conditions for requesting a refund.

1. Eligibility for Refunds

Refunds will only be issued under the following circumstances:

• Duplicate Payments: If a duplicate payment is made for the same bill.
• Overpayment: If the amount paid exceeds the required bill amount.
• Transaction Errors: If an error on our platform results in an incorrect or failed payment.

2. Non-Refundable Payments

Refunds will not be issued in the following scenarios:

• If the payment has been successfully processed and credited to the service provider.
• If the refund request is due to errors made by the user, such as entering incorrect payment or account details.

3. Refund Request Process

To request a refund, please contact us with the following details:

• Your full name and contact information.
• Proof of payment (e.g., receipt, transaction ID).
• Description of the issue and the reason for the refund request.

4. Processing Time

• Refund requests will be reviewed within 7 business days of submission.
• You will be notified of the refund status after the review process is completed.
• Approved refunds will be credited to your original payment method within 10-15 business days.

5. Changes to This Refund Policy

We may update this Refund Policy periodically. Any changes will be effective upon posting the revised policy on our website.

6. Contact Information

• Email: info@billpay.eghub.net
• Phone: (844) 499-1295